Fun with Amazon

I love amazon and am a regular purchaser of their services--mostly for DVDs and books. Today Jen went on-line to purchase some gifts for her the cousins down in San Diego, and after purchasing the items realized that she had forgotten to ship it to her sister in California. Unfortunately when she went to cancel the order was already moved to processing. And this brings up my greatest beefs with Amazon.

As I am an Amazon Prime member, I get free 2-Day shipping, thus as soon or within minutes of a checkout being made, the order is locked into the "shipping soon" status, which means that the order cannot be canceled.

So upon searching the Amazon website and then google, I found the customer service phone number, where upon I was told that they could not cancel the order and that once I receive a tracking number to call the carrier and cancel the shipment. I explained that I was very aware of their shipment time-frame and was very frustrated with the immediate change to "Shipping Soon" within minutes of the order being placed. I also explained that I know the order won't be shipped till later tonight, early tomorrow and that they should be able to cancel this order as it was being shipped to the wrong address. She again informed me that the order could not be canceled. This perturbed me to no end, so I asked to speak with her supervisor, and unfortunately after requesting it multiple times had to yell at the customer service rep (I always feel guilty when I have to do this).

The supervisor, probably due to my insistence with the front line rep, immediately premised to contact the order fulfillment center to get the order canceled, and much to her credit the order was canceled.

Now here is the ironic part. Shortly after getting the initial order canceled, I went on-line and ordered the products again and checked out. It wasn't until later that night that I realized that I had shipped it to us, rather than to California. I am a moron, who begrudgingly and humbly ate his crow last night.

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